Responsible Play
Our commitment to safe play is central to Pub Responsible Gambling. As a UK-licensed operator, we prioritise player welfare and work to create a secure environment where enjoyment never comes at the expense of health or wellbeing. Through clear policies, practical tools and trained support teams, we aim to help players stay in control, recognise risky behaviour and access help when needed. Transparency, prevention and timely intervention guide our approach, and we cooperate with regulators and specialist organisations to ensure that every customer can play responsibly and confidently within a protected setting.
Our Player Protection Principles
Protection of vulnerable players is a core principle. We maintain strict age and identity checks, robust monitoring for risky patterns and proactive account reviews to reduce harm. Our approach combines automated systems with human oversight so that interventions are timely and proportionate. Maintaining privacy and dignity for customers is essential while we seek to prevent and reduce gambling-related harm.
Tools to Manage Your Gambling
Deposit and Loss Limits
Practical controls let customers manage how much they stake and lose. Players can set daily, weekly or monthly deposit limits and loss limits through their account, adjust them at any time or apply cooling-off periods. We ensure these settings take effect promptly and our support team can assist with bespoke limits when a player asks for extra safeguards.
Session and Time Limits
Session management features help prevent extended play. Reality checks, session time limits and optional pop-up reminders are available to encourage breaks and healthy play patterns. These tools are easy to activate in account settings, and we regularly remind players about their chosen limits to reinforce balanced behaviour and reduce impulsive or continuous play.
Self-Exclusion and GamStop
When a longer break is required, self-exclusion is available. Players may choose temporary time-outs or multi-month self-exclusion via our system, and UK customers can register with GamStop for cross-operator exclusion. We respect every request immediately, suspend accounts where necessary and provide clear steps for players who wish to return after an agreed cooling-off period.
Recognising Signs of Problematic Behaviour
Early recognition is vital to preventing harm. Signs such as chasing losses, neglecting responsibilities, hiding play or sudden financial strain often indicate trouble. Our staff receive training to recognise these behaviours and to approach customers with empathy. If concerning patterns appear, we will reach out to discuss limits, offer tools and provide guidance towards professional support when appropriate.
Guidance for Staying in Control
Simple habits reduce risk and support sustained enjoyment. Budgeting, setting pre-determined loss limits, taking regular breaks and avoiding gambling when stressed or tired all help maintain control. We encourage customers to view gambling as entertainment rather than income, to set realistic session goals and to use the built-in account tools whenever they feel unsure about their play.
Access to Professional Help and Support
Access to specialist help is available across the UK. We provide signposting to organisations such as GambleAware, GamCare, NHS mental health services and Samaritans for urgent emotional support. Our team can supply self-help materials and contact details, and we cooperate with independent charities to ensure customers receive confidential, expert advice when they need it most.